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Privacy Policy

Last updated: 8 November 2025

This Privacy Notice explains how Twenty One Collective Ltd (trading as “The Bitcoin Collective”) (“we”, “us”, “our”) collects and uses your personal data when you visit bitcoincollective.co (the “Website”), subscribe to our newsletter, buy event tickets, contact us, or otherwise interact with us.

We are the data controller for your personal data unless stated otherwise.

  • Legal entity: Twenty One Collective Ltd (trading as The Bitcoin Collective)

  • Company number: 16451332

  • Registered office: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom

  • Email: hello@bitcoincollective.co

If you have questions about this Notice or the way we process personal data, contact us at hello@bitcoincollective.co.

1) What data we collect

1.1 Data you provide directly

  • Contact form / email enquiries: first name, last name, email address, and the content of your message.

  • Newsletter sign-up: email address (and, if you choose, your name).

  • Event ticket purchases: name, email, billing details, ticket selections; where relevant dietary requirements or accessibility needs (only if you provide them).

  • Business enquiries (B2B): your name, company, role, email, phone (if provided), and details about your enquiry.

  • User-generated content: comments, survey responses, or feedback you choose to share.

1.2 Data we collect automatically

  • Device/usage data: IP address, device and browser type, pages visited, time on page, and similar diagnostic/log data.

  • Cookies and similar technologies: see Section 9 (Cookies).

1.3 Data from third parties

  • Ticketing & payments partners send us information to fulfil your order (e.g., Ticket Tailor order details and payment confirmations).

  • Email service / newsletter platform send us subscription and engagement information (e.g., email delivery/open/click events).

  • Analytics providers may provide aggregated insights (e.g., page performance and audience metrics).

2) Purposes and lawful bases

We only use your data when we have a lawful basis under UK GDPR:

Purpose Examples of data Lawful basis
Responding to enquiries Contact details, message content Legitimate interests (to respond to you)
Sending the newsletter and updates you requested Email, name Consent (you can withdraw at any time)
Selling and managing event tickets Name, email, purchase details, payment confirmations Contract (to provide your tickets)
Dietary/accessibility needs for events Dietary/accessibility info you provide Explicit consent (optional; you can withhold)
Running our Website and preventing abuse IP, logs, security events Legitimate interests (site operation & security)
Analytics and audience insights Usage/analytics data Consent (non-essential cookies)
Marketing to existing customers Email (soft opt-in, similar services) Legitimate interests (you can opt out)
Legal, compliance, tax & accounting Order/transaction records Legal obligation

3) Marketing

  • Newsletter & updates: We’ll send these only if you opt in. You can unsubscribe at any time via the link in each email or by emailing hello@bitcoincollective.co.

  • Soft opt-in: If you bought something from us (e.g., event tickets), we may email you about similar products/services. You can opt out at any time.

4) Special category data (dietary/accessibility)

If you provide dietary requirements or accessibility needs for an event, that may reveal health-related information. We only collect this where necessary to accommodate you and only with your explicit consent.

  • Retention: deleted within 60 days after the event unless needed longer for health & safety or legal claims.

  • You can choose not to provide this; we’ll still do our best to accommodate you.

5) Who we share data with (processors & partners)

We use trusted service providers to run the Website, deliver emails, and sell tickets. Some act as processors under our instructions; others (especially payment providers) act as independent controllers with their own privacy notices.

  • Website platform & hosting: WordPress

  • Newsletter & email platform: Beehiiv (manages subscriptions, email delivery, engagement stats)

  • Ticketing platform: Ticket Tailor

  • Card payment processing: Stripe (also used elsewhere on our site for payments)

  • Bitcoin payment processing: CoinCorner

  • Analytics: Google Analytics

  • Embedded media & third-party platforms: When you play embedded content (e.g., YouTube, Spotify, Apple Podcasts), those services may collect data under their own privacy policies.

We may also share personal data where required by law, to establish or defend legal claims, or in connection with a corporate transaction.

6) International transfers

Some providers are based outside the UK (or process data there). Where this happens, we rely on adequacy regulations (if applicable) or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, plus any additional safeguards required by UK law.

7) How long we keep your data

We keep data only as long as necessary for the purpose collected:

  • Contact enquiries: typically 24 months after last contact.

  • Newsletter data: until you unsubscribe, plus up to 24 months to maintain suppression records.

  • Event ticketing & transactions: 6 years from the end of the financial year (UK tax/accounting).

  • Dietary/accessibility info: 60 days after the event (see Section 4).

  • Analytics data: up to 14 months (as configured in Google Analytics).

  • Website logs/security data: typically 12 months unless needed for investigation.

8) Your rights (UK GDPR)

You have the right to:

  • Access your personal data and request a copy

  • Rectify inaccurate or incomplete data

  • Erase your data (where applicable)

  • Restrict or object to processing (where applicable, including profiling)

  • Data portability (for data you provided to us, processed by automated means under consent or contract)

  • Withdraw consent at any time (this won’t affect prior lawful processing)

To exercise your rights, email hello@bitcoincollective.co. We may ask for information to verify your identity.

Complaints: You can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113. We’d appreciate the chance to resolve your concerns first.

9) Cookies

We use essential cookies to make the Website work. We also may use non-essential cookies (e.g., analytics, embedded media) with your consent.

  • You can manage consent via our cookie banner and/or your browser settings.

  • For details, please see our Cookie Policy: /cookies.

10) Children

Our services are not directed to children. If you believe a child under 13 has provided us personal data, please contact us and we will delete it.

11) Third-party links & embeds

Our Website includes links to and embeds from third-party platforms (e.g., YouTube, Spotify, Apple Podcasts, ticketing, payment processors). Those services collect data under their own privacy policies. We encourage you to read those policies.

12) Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. No system is completely secure; if we experience a data incident affecting your rights and freedoms, we’ll notify you and, where required, the ICO.

13) Changes to this Notice

We may update this Notice from time to time. We’ll post the new version here and update the “Last updated” date above. If changes are material, we’ll take additional steps to inform you.

14) How to contact us

Twenty One Collective Ltd (trading as The Bitcoin Collective)
71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: hello@bitcoincollective.co